Dutch Speakers | REMOTE

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

- Need to be a native or near-native speaker in: Dutch and English
- Must love music and gadgets!
- Interested in home network troubleshooting and configuration including wireless
configuration, router settings, and Internet security software.
- Customer service oriented with excellent communication skills.
- Inquisitive, bright & creative trouble-shooter.
- True team player.
- Driven to go the extra mile to solve an issue.
- You are a candidate who is a decisive, action-oriented individual who takes ownership of
open issues and who can work independently and as part of team.
- Ability to troubleshoot problems, research and find answers to consumer questions.
- Ability to work under pressure.

- Provide outstanding technical assistance to our customers through live troubleshooting
and problem isolation.
- Identify, analyze and solve software and hardware issues.
- Work with music services and all operating systems (Mac, Android, Windows and iOS).
- Handling Pre-sales and Sales opportunities through both voice and e-mail contact and
placing orders
- Handling General product information contacts through both voice and e-mail
- Providing clear and excellent customer care to existing or new customers, ensuring a
high customer satisfaction through both voice and e-mail contact.
- Pro-actively take ownership of open issues and interface successfully with the
engineering team
- Ensure customer satisfaction through end-to-end management of each service request
by maintaining service status, periodic review of calls with reference to escalation
timeframe and timely closure.
- Follow-up with the customer until the issue is resolved.
- Demonstrating an ability to troubleshoot, analyze and identify solutions using existing
guidelines and tools.
- Always looking to expand your knowledge.
- Ensure compliance with company regulations with regards to Data Protection and
Information Security

• Performance bonus
• Medical insurance
• Bookster subscription
• Laptop
• Meal vouchers